ITIL® 4 Foundation Accredited Zindiak eLearning
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Introduction to the ITIL® 4 Foundation Course

Introduction to the ITIL® 4 Foundation Training Course
How to use your PeopleCert Exam Voucher
How to access the Official eBook
Course Description
ITIL® 4 Foundation Certification - Overview
ITIL 4 Foundation - Exam Prep App
ITIL® 4 Foundation Exam Prep App - iOS (Apple iPhone)
ITIL® 4 Foundation Exam Prep App - Android
Online Proctored Exams Candidate Guidelines - macOS
Online Proctored Exams Candidate Guidelines - Windows
ITIL® 4 Foundation Mock Exam by Zindiak
ITIL® 4 Foundation Official PeopleCert Mock Exams
ITIL® 4 Foundation - Downloads

ITIL® 4 Foundation Candidate Syllabus
ITIL® 4 Foundation Sample Paper 1 - Question Book V1.4
ITIL® 4 Foundation Sample Paper 1 - Rationale V1.6
ITIL® 4 Foundation Sample Paper 2 - Question Book V1.2
ITIL® 4 Foundation Sample Paper 2 - Rationale V1.3
ITIL® 4 - Syllabus Glossary
Zindiak - ITIL® 4 Foundation Summary
Zindiak - ITIL 4 Foundation V2.1 Handouts
ITIL® 4 - Key Concepts

Introduction to ITIL® 4
ITIL® 4 - Key Concepts - Understanding Value, Providers and Consumers
ITIL® 4 - Key Concepts of Service Management - Service Relationships
ITIL® 4 - Key Concepts of Service Management - Outcomes, Costs and Risks
ITIL® 4 - Key Concepts - Utility and Warranty
ITIL® 4 - Four Dimensions of Service Management

ITIL® 4 - Introduction to the Four Dimensions
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors
ITIL® 4 - SVS and SVC

ITIL® 4 - The Service Value System
ITIL® 4 - The Service Value Chain
ITIL® 4 - Principles

Introduction to the ITIL 4 Principles
Focus on Value
Start where you are
Progress Iteratively With Feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
Principle interaction
ITIL® 4 - Management Practices

ITIL 4 Management Practices
Continual Improvement MP
Continual Improvement Model
Information Security Management
Relationship Management
Supplier Management
Change Enablement
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

ITIL® 4 - The Service Value Chain

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